Policies

We want you to be delighted with your purchase at Al-Hassan Watches. If you are not fully satisfied, please review our refund policy below:

Eligibility for Refunds: Refunds are available within 30 days of purchase if the product is unused, in its original packaging, and accompanied by proof of purchase.
Non-Refundable Items: Items damaged through improper use, and custom or final sale items, are not eligible for refunds.
Refund Process: To request a refund, contact us at alhassanwatches@gmail.com with your order number and reason for the return. We will review your request and provide instructions for shipping the item back to us.
Refund Timeline: Once we receive and inspect the returned item, we will process your refund within 5-10 business days to the original payment method.

At Al-Hassan Watches, we ensure safe and timely delivery for all orders:

Processing Time: Orders are processed within 1-2 business days.
Shipping Rates: Shipping rates are calculated at checkout based on location and shipping method.
Delivery Time: Standard delivery typically takes 7-14 business days, depending on your location.
Tracking: Once your order is shipped, you will receive a tracking number via email to monitor your package.
International Shipping: We ship worldwide. Customs and duties may apply for international orders and are the responsibility of the customer.

Your privacy is a top priority at Al-Hassan Watches. Here’s how we protect your information:

Information Collection: We collect personal information (name, address, email, payment details) solely for processing and delivering your order.
Data Protection: We use secure servers and encryption to safeguard your information.
Third-Party Sharing: Your data is not shared with third parties except for essential services, such as payment processors and delivery companies.
Cookies: We use cookies to enhance your shopping experience. You can control cookie settings via your browser.
Contact Us: If you have questions about our privacy practices, please contact us at alhassanwatches@gmail.com.

By using Al-Hassan Watches, you agree to the following terms:

Order Acceptance: All orders are subject to acceptance and availability.
Pricing & Payments: Prices are listed in your local currency and are subject to change. Payments are securely processed through our trusted payment providers.
Intellectual Property: All content on our website, including images and descriptions, is the property of Al-Hassan Watches and cannot be used without permission.
Limitation of Liability: Al-Hassan Watches is not responsible for any indirect, incidental, or consequential damages resulting from the use or misuse of our products.

We want every Al-Hassan customer to be happy with their purchase. If you receive a defective item, please follow our replacement policy:

Replacement Eligibility: Eligible for replacement if reported within 7 days of receiving the product and it has a manufacturing defect.
Process: Contact us at alhassanwatches@gmail.com with photos and details of the defect, along with your order number.
Shipping for Replacements: We will cover shipping costs for defective item replacements.

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