FAQs

1. What is the origin of Al-Hassan Watches?

• Al-Hassan Watches proudly draws inspiration from Arabic heritage and craftsmanship. Our timepieces combine traditional Arabic numerals and modern design to offer you elegant and timeless watches.

2. How do I place an order?

• Simply browse our collection, select your preferred watch, and click on "Add to Cart." Once you're ready, proceed to checkout, provide your shipping details, and complete your payment to finalize the order.

3. What payment methods do you accept?

• We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment gateways.

4. How long does shipping take?

• Domestic shipping typically takes 3-7 business days.
• International shipping can take anywhere from 7-21 business days depending on your location.

5. How much is the shipping cost?

• Shipping costs are calculated at checkout based on your location and selected shipping method. We offer various options for both domestic and international shipping.

6. Can I change or cancel my order after placing it?

• Once an order is confirmed and payment is processed, it is usually sent for immediate processing. However, if you need to make any changes, please contact us at alhassanwatches@gmail.com as soon as possible, and we will do our best to accommodate your request.

7. How can I track my order?

• After your order has been shipped, you will receive an email with tracking information. You can use the provided tracking number to follow your package's journey.

8. What is your return and refund policy?

• We offer a 14-day return policy for eligible items. To be eligible for a refund or exchange, items must be unused and in original packaging. Please refer to our [Refund Policy] for more details.

9. Do you offer gift cards?

• At this time, we do not offer gift cards. We encourage you to share the joy of our watches with friends and family by gifting them one of our exquisite timepieces.

10. Are Al-Hassan Watches waterproof?

• Some of our watches are water-resistant, but not all are designed for full submersion or swimming. Please check the product description for specific details on water resistance.

11. How do I care for my Al-Hassan watch?

• To keep your watch in top condition, avoid exposing it to harsh chemicals, extreme temperatures, or water (unless specified as water-resistant). Clean it regularly with a soft cloth to maintain its shine.

12. How do I contact customer support?

• You can reach our customer support team by email at alhassanwatches@gmail.com. We are here to assist you with any questions or concerns regarding your order or our products.